Shipping, Return & Refund Policy
We aim to provide excellent quality and service for a satisfying customer experience. If something doesn't go as planned, don't worry; we're here to help.
RETURNS
You have 7 days from the delivery date to make adjustments to your purchase. Please note that any requests made after this 7-day period won't be accepted.
EXCHANGES
Not totally in love with your purchase? No problem! We offer exchanges based on product availability. The item must be returned unused with the packaging intact. Once we receive your request, our team will review it within 48-72 working hours. If approved, our courier will pick up the product in 1-2 working days. We'll exchange the product for your chosen replacement.
REFUNDS OR STORE CREDIT
Changed your mind or not satisfied? You have a 7-day window to return the product. Make sure it's in mint condition when you send it back. Here's what happens next:
Reverse Pickup and Coupon Code: Once your return request is approved, we'll initiate a reverse pickup for your convenience. Upon successful scheduling of the reverse pickup, we'll credit your account with the full amount of the returned item as a one-time use, lifetime validity coupon code. This code can be used on any future purchase.
Direct Refund: If you prefer a refund instead of store credit, you can choose that option after we receive the returned product. Once we successfully receive the product at our facility and complete the return process, we will initiate a direct refund for the full amount back to your original payment method. Please note that processing a direct refund may take 3-5 business days to reflect in your account depending on your bank. Choosing a refund will cancel the generated coupon code.
CANCELLATION
Need to cancel your order? Simply visit our website or reply with "cancel" to your confirmation message on WhatsApp. For prepaid orders, contact our support team for a refund within 48 hours.
DEFECTIVE/INCORRECT ITEMS
Received a defective or incorrect item? We'll exchange it for the correct one.
REVERSE PICKUP FACILITY
We offer reverse pickup in most pin codes. If not available, we'll guide you on how to self-ship the product. Use 'Speed Post' for self-returns. Please avoid using The Professional Couriers for self-return.
YOUR SAFETY
Rest assured, your safety is our top priority. We'll never ask for sensitive details like card numbers or passwords.
NON-RETURNABLE ITEMS
Certain product categories, like accessories, boxers, briefs, and trunks, are non-returnable. Once you've received your new items, no further exchanges or refunds are possible for that order.
DISPUTES
For disputes, legal matters, or issues, the jurisdiction is Ludhiana, Punjab. Focus on fashion, and let us handle the legal stuff.
OzoneEco is a trademark of Nitya Fibres Private Limited.
RETURNS
You have 7 days from the delivery date to make adjustments to your purchase. Please note that any requests made after this 7-day period won't be accepted.
EXCHANGES
Not totally in love with your purchase? No problem! We offer exchanges based on product availability. The item must be returned unused with the packaging intact. Once we receive your request, our team will review it within 48-72 working hours. If approved, our courier will pick up the product in 1-2 working days. We'll exchange the product for your chosen replacement.
REFUNDS OR STORE CREDIT
Changed your mind or not satisfied? You have a 7-day window to return the product. Make sure it's in mint condition when you send it back. Here's what happens next:
Reverse Pickup and Coupon Code: Once your return request is approved, we'll initiate a reverse pickup for your convenience. Upon successful scheduling of the reverse pickup, we'll credit your account with the full amount of the returned item as a one-time use, lifetime validity coupon code. This code can be used on any future purchase.
Direct Refund: If you prefer a refund instead of store credit, you can choose that option after we receive the returned product. Once we successfully receive the product at our facility and complete the return process, we will initiate a direct refund for the full amount back to your original payment method. Please note that processing a direct refund may take 3-5 business days to reflect in your account depending on your bank. Choosing a refund will cancel the generated coupon code.
CANCELLATION
Need to cancel your order? Simply visit our website or reply with "cancel" to your confirmation message on WhatsApp. For prepaid orders, contact our support team for a refund within 48 hours.
DEFECTIVE/INCORRECT ITEMS
Received a defective or incorrect item? We'll exchange it for the correct one.
REVERSE PICKUP FACILITY
We offer reverse pickup in most pin codes. If not available, we'll guide you on how to self-ship the product. Use 'Speed Post' for self-returns. Please avoid using The Professional Couriers for self-return.
YOUR SAFETY
Rest assured, your safety is our top priority. We'll never ask for sensitive details like card numbers or passwords.
NON-RETURNABLE ITEMS
Certain product categories, like accessories, boxers, briefs, and trunks, are non-returnable. Once you've received your new items, no further exchanges or refunds are possible for that order.
DISPUTES
For disputes, legal matters, or issues, the jurisdiction is Ludhiana, Punjab. Focus on fashion, and let us handle the legal stuff.
OzoneEco is a trademark of Nitya Fibres Private Limited.